Today's links

• The disenshittified internet starts with loyal "user agents": A tool should work for its user, not its manufacturer.
• Hey look at this: Delights to delectate.
• This day in history: 2004, 2009, 2014, 2019, 2023
• Upcoming appearances: Where to find me.
• Recent appearances: Where I've been.
• Latest books: You keep readin' em, I'll keep writin' 'em.
• Upcoming books: Like I said, I'll keep writin' 'em.
• Colophon: All the rest.

The disenshittified internet starts with loyal "user agents" (permalink)

There's one overwhelmingly common mistake that people make about enshittification: assuming that the contagion is the result of the Great Forces of History, or that it is the inevitable end-point of any kind of for-profit online world.

In other words, they class enshittification as an ideological phenomenon, rather than as a material phenomenon. Corporate leaders have always felt the impulse to enshittify their offerings, shifting value from end users, business customers and their own workers to their shareholders. The decades of largely enshittification-free online services were not the product of corporate leaders with better ideas or purer hearts. Those years were the result of constraints on the mediocre sociopaths who would trade our wellbeing and happiness for their own, constraints that forced them to act better than they do today, even if the were not any better:

https://pluralistic.net/2024/04/24/naming-names/#prabhakar-raghavan

Corporate leaders' moments of good leadership didn't come from morals, they came from fear. Fear that a competitor would take away a disgruntled customer or worker. Fear that a regulator would punish the company so severely that all gains from cheating would be wiped out. Fear that a rival technology – alternative clients, tracker blockers, third-party mods and plugins – would emerge that permanently severed the company's relationship with their customers. Fears that key workers in their impossible-to-replace workforce would leave for a job somewhere else rather than participate in the enshittification of the services they worked so hard to build:

https://pluralistic.net/2024/04/22/kargo-kult-kaptialism/#dont-buy-it

When those constraints melted away – thanks to decades of official tolerance for monopolies, which led to regulatory capture and victory over the tech workforce – the same mediocre sociopaths found themselves able to pursue their most enshittificatory impulses without fear.

The effects of this are all around us. In This Is Your Phone On Feminism, the great Maria Farrell describes how audiences at her lectures profess both love for their smartphones and mistrust for them. Farrell says, "We love our phones, but we do not trust them. And love without trust is the definition of an abusive relationship":

https://conversationalist.org/2019/09/13/feminism-explains-our-toxic-relationships-with-our-smartphones/

I (re)discovered this Farrell quote in a paper by Robin Berjon, who recently co-authored a magnificent paper with Farrell entitled "We Need to Rewild the Internet":

https://www.noemamag.com/we-need-to-rewild-the-internet/

The new Berjon paper is narrower in scope, but still packed with material examples of the way the internet goes wrong and how it can be put right. It's called "The Fiduciary Duties of User Agents":

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3827421

In "Fiduciary Duties," Berjon focuses on the technical term "user agent," which is how web browsers are described in formal standards documents. This notion of a "user agent" is a holdover from a more civilized age, when technologists tried to figure out how to build a new digital space where technology served users.

A web browser that's a "user agent" is a comforting thought. An agent's job is to serve you and your interests. When you tell it to fetch a web-page, your agent should figure out how to get that page, make sense of the code that's embedded in, and render the page in a way that represents its best guess of how you'd like the page seen.

For example, the user agent might judge that you'd like it to block ads. More than half of all web users have installed ad-blockers, constituting the largest consumer boycott in human history:

https://doc.searls.com/2023/11/11/how-is-the-worlds-biggest-boycott-doing/

Your user agent might judge that the colors on the page are outside your visual range. Maybe you're colorblind, in which case, the user agent could shift the gamut of the colors away from the colors chosen by the page's creator and into a set that suits you better:

https://dankaminsky.com/dankam/

Or maybe you (like me) have a low-vision disability that makes low-contrast type difficult to impossible to read, and maybe the page's creator is a thoughtless dolt who's chosen light grey-on-white type, or maybe they've fallen prey to the absurd urban legend that not-quite-black type is somehow more legible than actual black type:

https://uxplanet.org/basicdesign-never-use-pure-black-in-typography-36138a3327a6

The user agent is loyal to you. Even when you want something the page's creator didn't consider – even when you want something the page's creator violently objects to – your user agent acts on your behalf and delivers your desires, as best as it can.

Now – as Berjon points out – you might not know exactly what you want. Like, you know that you want the privacy guarantees of TLS (the difference between "http" and "https") but not really understand the internal cryptographic mysteries involved. Your user agent might detect evidence of shenanigans indicating that your session isn't secure, and choose not to show you the web-page you requested.

This is only superficially paradoxical. Yes, you asked your browser for a web-page. Yes, the browser defied your request and declined to show you that page. But you also asked your browser to protect you from security defects, and your browser made a judgment call and decided that security trumped delivery of the page. No paradox needed.

But of course, the person who designed your user agent/browser can't anticipate all the ways this contradiction might arise. Like, maybe you're trying to access your own website, and you know that the security problem the browser has detected is the result of your own forgetful failure to renew your site's cryptographic certificate. At that point, you can tell your browser, "Thanks for having my back, pal, but actually this time it's fine. Stand down and show me that webpage."

That's your user agent serving you, too.

User agents can be well-designed or they can be poorly made. The fact that a user agent is designed to act in accord with your desires doesn't mean that it always will. A software agent, like a human agent, is not infallible.

However – and this is the key – if a user agent thwarts your desire due to a fault, that is fundamentally different from a user agent that thwarts your desires because it is designed to serve the interests of someone else, even when that is detrimental to your own interests.

A "faithless" user agent is utterly different from a "clumsy" user agent, and faithless user agents have become the norm. Indeed, as crude early internet clients progressed in sophistication, they grew increasingly treacherous. Most non-browser tools are designed for treachery.

A smart speaker or voice assistant routes all your requests through its manufacturer's servers and uses this to build a nonconsensual surveillance dossier on you. Smart speakers and voice assistants even secretly record your speech and route it to the manufacturer's subcontractors, whether or not you're explicitly interacting with them:

https://www.sciencealert.com/creepy-new-amazon-patent-would-mean-alexa-records-everything-you-say-from-now-on

By design, apps and in-app browsers seek to thwart your preferences regarding surveillance and tracking. An app will even try to figure out if you're using a VPN to obscure your location from its maker, and snitch you out with its guess about your true location.

Mobile phones assign persistent tracking IDs to their owners and transmit them without permission (to its credit, Apple recently switch to an opt-in system for transmitting these IDs) (but to its detriment, Apple offers no opt-out from its own tracking, and actively lies about the very existence of this tracking):

https://pluralistic.net/2022/11/14/luxury-surveillance/#liar-liar

An Android device running Chrome and sitting inert, with no user interaction, transmits location data to Google every five minutes. This is the "resting heartbeat" of surveillance for an Android device. Ask that device to do any work for you and its pulse quickens, until it is emitting a nearly continuous stream of information about your activities to Google:

https://digitalcontentnext.org/blog/2018/08/21/google-data-collection-research/

These faithless user agents both reflect and enable enshittification. The locked-down nature of the hardware and operating systems for Android and Ios devices means that manufacturers – and their business partners – have an arsenal of legal weapons they can use to block anyone who gives you a tool to modify the device's behavior. These weapons are generically referred to as "IP rights" which are, broadly speaking, the right to control the conduct of a company's critics, customers and competitors:

https://locusmag.com/2020/09/cory-doctorow-ip/

A canny tech company can design their products so that any modification that puts the user's interests above its shareholders is illegal, a violation of its copyright, patent, trademark, trade secrets, contracts, terms of service, nondisclosure, noncompete, most favored nation, or anticircumvention rights. Wrap your product in the right mix of IP, and its faithless betrayals acquire the force of law.

This is – in Jay Freeman's memorable phrase – "felony contempt of business model." While more than half of all web users have installed an ad-blocker, thus overriding the manufacturer's defaults to make their browser a more loyal agent, no app users have modified their apps with ad-blockers.

The first step of making such a blocker, reverse-engineering the app, creates criminal liability under Section 1201 of the Digital Millennium Copyright Act, with a maximum penalty of five years in prison and a $500,000 fine. An app is just a web-page skinned in sufficient IP to make it a felony to add an ad-blocker to it (no wonder every company wants to coerce you into using its app, rather than its website).

If you know that increasing the invasiveness of the ads on your web-page could trigger mass installations of ad-blockers by your users, it becomes irrational and self-defeating to ramp up your ads' invasiveness. The possibility of interoperability acts as a constraint on tech bosses' impulse to enshittify their products.

The shift to platforms dominated by treacherous user agents – apps, mobile ecosystems, walled gardens – weakens or removes that constraint. As your ability to discipline your agent so that it serves you wanes, the temptation to turn your user agent against you grows, and enshittification follows.

This has been tacitly understood by technologists since the web's earliest days and has been reaffirmed even as enshittification increased. Berjon quotes extensively from "The Internet Is For End-Users," AKA Internet Architecture Board RFC 8890:

Defining the user agent role in standards also creates a virtuous cycle; it allows multiple implementations, allowing end users to switch between them with relatively low costs (…). This creates an incentive for implementers to consider the users' needs carefully, which are often reflected into the defining standards. The resulting ecosystem has many remaining problems, but a distinguished user agent role provides an opportunity to improve it.

https://datatracker.ietf.org/doc/html/rfc8890

And the W3C's Technical Architecture Group echoes these sentiments in "Web Platform Design Principles," which articulates a "Priority of Constituencies" that is supposed to be central to the W3C's mission:

User needs come before the needs of web page authors, which come before the needs of user agent implementors, which come before the needs of specification writers, which come before theoretical purity.

https://w3ctag.github.io/design-principles/

But the W3C's commitment to faithful agents is contingent on its own members' commitment to these principles. In 2017, the W3C finalized "EME," a standard for blocking mods that interact with streaming videos. Nominally aimed at preventing copyright infringement, EME also prevents users from choosing to add accessibility add-ons that beyond the ones the streaming service permits. These services may support closed captioning and additional narration of visual elements, but they block tools that adapt video for color-blind users or prevent strobe effects that trigger seizures in users with photosensitive epilepsy.

The fight over EME was the most contentious struggle in the W3C's history, in which the organization's leadership had to decide whether to honor the "priority of constituencies" and make a standard that allowed users to override manufacturers, or whether to facilitate the creation of faithless agents specifically designed to thwart users' desires on behalf of manufacturers:

https://www.eff.org/deeplinks/2017/09/open-letter-w3c-director-ceo-team-and-membership

This fight was settled in favor of a handful of extremely large and powerful companies, over the objections of a broad collection of smaller firms, nonprofits representing users, academics and other parties agitating for a web built on faithful agents. This coincided with the W3C's operating budget becoming entirely dependent on the very large sums its largest corporate members paid.

W3C membership is on a sliding scale, based on a member's size. Nominally, the W3C is a one-member, one-vote organization, but when a highly concentrated collection of very high-value members flex their muscles, W3C leadership seemingly perceived an existential risk to the organization, and opted to sacrifice the faithfulness of user agents in service to the anti-user priorities of its largest members.

For W3C's largest corporate members, the fight was absolutely worth it. The W3C's EME standard transformed the web, making it impossible to ship a fully featured web-browser without securing permission – and a paid license – from one of the cartel of companies that dominate the internet. In effect, Big Tech used the W3C to secure the right to decide who would compete with them in future, and how:

https://blog.samuelmaddock.com/posts/the-end-of-indie-web-browsers/

Enshittification arises when the everyday mediocre sociopaths who run tech companies are freed from the constraints that act against them. When the web – and its browsers – were a big, contented, diverse, competitive space, it was harder for tech companies to collude to capture standards bodies like the W3C to secure even more dominance. As the web turned into Tom Eastman's "five giant websites filled with screenshots of text from the other four," that kind of collusion became much easier:

https://pluralistic.net/2023/04/18/cursed-are-the-sausagemakers/#how-the-parties-get-to-yes

In arguing for faithful agents, Berjon associates himself with the group of scholars, regulators and activists who call for user agents to serve as "information fiduciaries." Mostly, information fiduciaries come up in the context of user privacy, with the idea that entities that hold a user's data would have the obligation to put the user's interests ahead of their own. Think of a lawyer's fiduciary duty in respect of their clients, to give advice that reflects the client's best interests, even when that conflicts with the lawyer's own self-interest. For example, a lawyer who believes that settling a case is the best course of action for a client is required to tell them so, even if keeping the case going would generate more billings for the lawyer and their firm.

For a user agent to be faithful, it must be your fiduciary. It must put your interests ahead of the interests of the entity that made it or operates it. Browsers, email clients, and other internet software that served as a fiduciary would do things like automatically blocking tracking (which most email clients don't do, especially webmail clients made by companies like Google, who also sell advertising and tracking).

Berjon contemplates a legally mandated fiduciary duty, citing Lindsey Barrett's "Confiding in Con Men":

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3354129

He describes a fiduciary duty as a remedy for the enforcement failures of EU's GDPR, a solidly written, and dismally enforced, privacy law. A legally backstopped duty for agents to be fiduciaries would also help us distinguish good and bad forms of "innovation" – innovation in ways of thwarting a user's will are always bad.

Now, the tech giants insist that they are already fiduciaries, and that when they thwart a user's request, that's more like blocking access to a page where the encryption has been compromised than like HAL9000's "I can't let you do that, Dave." For example, when Louis Barclay created "Unfollow Everything," he (and his enthusiastic users) found that automating the process of unfollowing every account on Facebook made their use of the service significantly better:

https://slate.com/technology/2021/10/facebook-unfollow-everything-cease-desist.html

When Facebook shut the service down with blood-curdling legal threats, they insisted that they were simply protecting users from themselves. Sure, this browser automation tool – which just automatically clicked links on Facebook's own settings pages – seemed to do what the users wanted. But what if the user interface changed? What if so many users added this feature to Facebook without Facebook's permission that they overwhelmed Facebook's (presumably tiny and fragile) servers and crashed the system?

These arguments have lately resurfaced with Ethan Zuckerman and Knight First Amendment Institute's lawsuit to clarify that "Unfollow Everything 2.0" is legal and doesn't violate any of those "felony contempt of business model" laws:

https://pluralistic.net/2024/05/02/kaiju-v-kaiju/

Sure, Zuckerman seems like a good guy, but what if he makes a mistake and his automation tool does something you don't want? You, the Facebook user, are also a nice guy, but let's face it, you're also a naive dolt and you can't be trusted to make decisions for yourself. Those decisions can only be made by Facebook, whom we can rely upon to exercise its authority wisely.

Other versions of this argument surfaced in the debate over the EU's decision to mandate interoperability for end-to-end encrypted (E2EE) messaging through the Digital Markets Act (DMA), which would let you switch from, say, Whatsapp to Signal and still send messages to your Whatsapp contacts.

There are some good arguments that this could go horribly awry. If it is rushed, or internally sabotaged by the EU's state security services who loathe the privacy that comes from encrypted messaging, it could expose billions of people to serious risks.

But that's not the only argument that DMA opponents made: they also argued that even if interoperable messaging worked perfectly and had no security breaches, it would still be bad for users, because this would make it impossible for tech giants like Meta, Google and Apple to spy on message traffic (if not its content) and identify likely coordinated harassment campaigns. This is literally the identical argument the NSA made in support of its "metadata" mass-surveillance program: "Reading your messages might violate your privacy, but watching your messages doesn't."

This is obvious nonsense, so its proponents need an equally obviously intellectually dishonest way to defend it. When called on the absurdity of "protecting" users by spying on them against their will, they simply shake their heads and say, "You just can't understand the burdens of running a service with hundreds of millions or billions of users, and if I even tried to explain these issues to you, I would divulge secrets that I'm legally and ethically bound to keep. And even if I could tell you, you wouldn't understand, because anyone who doesn't work for a Big Tech company is a naive dolt who can't be trusted to understand how the world works (much like our users)."

Not coincidentally, this is also literally the same argument the NSA makes in support of mass surveillance, and there's a very useful name for it: scalesplaining.

Now, it's totally true that every one of us is capable of lapses in judgment that put us, and the people connected to us, at risk (my own parents gave their genome to the pseudoscience genetic surveillance company 23andme, which means they have my genome, too). A true information fiduciary shouldn't automatically deliver everything the user asks for. When the agent perceives that the user is about to put themselves in harm's way, it should throw up a roadblock and explain the risks to the user.

But the system should also let the user override it.

This is a contentious statement in information security circles. Users can be "socially engineered" (tricked), and even the most sophisticated users are vulnerable to this:

https://pluralistic.net/2024/02/05/cyber-dunning-kruger/#swiss-cheese-security

The only way to be certain a user won't be tricked into taking a course of action is to forbid that course of action under any circumstances. If there is any means by which a user can flip the "are you very sure?" circuit-breaker back on, then the user can be tricked into using that means.

This is absolutely true. As you read these words, all over the world, vulnerable people are being tricked into speaking the very specific set of directives that cause a suspicious bank-teller to authorize a transfer or cash withdrawal that will result in their life's savings being stolen by a scammer:

https://www.thecut.com/article/amazon-scam-call-ftc-arrest-warrants.html

We keep making it harder for bank customers to make large transfers, but so long as it is possible to make such a transfer, the scammers have the means, motive and opportunity to discover how the process works, and they will go on to trick their victims into invoking that process.

Beyond a certain point, making it harder for bank depositors to harm themselves creates a world in which people who aren't being scammed find it nearly impossible to draw out a lot of cash for an emergency and where scam artists know exactly how to manage the trick. After all, non-scammers only rarely experience emergencies and thus have no opportunity to become practiced in navigating all the anti-fraud checks, while the fraudster gets to run through them several times per day, until they know them even better than the bank staff do.

This is broadly true of any system intended to control users at scale – beyond a certain point, additional security measures are trivially surmounted hurdles for dedicated bad actors and as nearly insurmountable hurdles for their victims:

https://pluralistic.net/2022/08/07/como-is-infosec/

At this point, we've had a couple of decades' worth of experience with technological "walled gardens" in which corporate executives get to override their users' decisions about how the system should work, even when that means reaching into the users' own computer and compelling it to thwart the user's desire. The record is inarguable: while companies often use those walls to lock bad guys out of the system, they also use the walls to lock their users in, so that they'll be easy pickings for the tech company that owns the system:

https://pluralistic.net/2023/02/05/battery-vampire/#drained

This is neatly predicted by enshittification's theory of constraints: when a company can override your choices, it will be irresistibly tempted to do so for its own benefit, and to your detriment.

What's more, the mere possibility that you can override the way the system works acts as a disciplining force on corporate executives, forcing them to reckon with your priorities even when these are counter to their shareholders' interests. If Facebook is genuinely worried that an "Unfollow Everything" script will break its servers, it can solve that by giving users an unfollow everything button of its own design. But so long as Facebook can sue anyone who makes an "Unfollow Everything" tool, they have no reason to give their users such a button, because it would give them more control over their Facebook experience, including the controls needed to use Facebook less.

It's been more than 20 years since Seth Schoen and I got a demo of Microsoft's first "trusted computing" system, with its "remote attestations," which would let remote servers demand and receive accurate information about what kind of computer you were using and what software was running on it.

This could be beneficial to the user – you could send a "remote attestation" to a third party you trusted and ask, "Hey, do you think my computer is infected with malicious software?" Since the trusted computing system produced its report on your computer using a sealed, separate processor that the user couldn't directly interact with, any malicious code you were infected with would not be able to forge this attestation.

But this remote attestation feature could also be used to allow Microsoft to block you from opening a Word document with Libreoffice, Apple Pages, or Google Docs, or it could be used to allow a website to refuse to send you pages if you were running an ad-blocker. In other words, it could transform your information fiduciary into a faithless agent.

Seth proposed an answer to this: "owner override," a hardware switch that would allow you to force your computer to lie on your behalf, when that was beneficial to you, for example, by insisting that you were using Microsoft Word to open a document when you were really using Apple Pages:

https://web.archive.org/web/20021004125515/http://vitanuova.loyalty.org/2002-07-05.html

Seth wasn't naive. He knew that such a system could be exploited by scammers and used to harm users. But Seth calculated – correctly! – that the risks of having a key to let yourself out of the walled garden were less than being stuck in a walled garden where some corporate executive got to decide whether and when you could leave.

Tech executives never stopped questing after a way to turn your user agent from a fiduciary into a traitor. Last year, Google toyed with the idea of adding remote attestation to web browsers, which would let services refuse to interact with you if they thought you were using an ad blocker:

https://pluralistic.net/2023/08/02/self-incrimination/#wei-bai-bai

The reasoning for this was incredible: by adding remote attestation to browsers, they'd be creating "feature parity" with apps – that is, they'd be making it as practical for your browser to betray you as it is for your apps to do so (note that this is the same justification that the W3C gave for creating EME, the treacherous user agent in your browser – "streaming services won't allow you to access movies with your browser unless your browser is as enshittifiable and authoritarian as an app").

Technologists who work for giant tech companies can come up with endless scalesplaining explanations for why their bosses, and not you, should decide how your computer works. They're wrong. Your computer should do what you tell it to do:

https://www.eff.org/deeplinks/2023/08/your-computer-should-say-what-you-tell-it-say-1

These people can kid themselves that they're only taking away your power and handing it to their boss because they have your best interests at heart. As Upton Sinclair told us, it's impossible to get someone to understand something when their paycheck depends on them not understanding it.

The only way to get a tech boss to consistently treat you well is to ensure that if they stop, you can quit. Anything less is a one-way ticket to enshittification.

(Image: Cryteria, CC BY 3.0, modified)

Hey look at this (permalink)

• The Static Site Guide https://www.staticguide.org

• What Happens When a Romance Writer Gets Locked Out of Google Docs https://www.wired.com/story/what-happens-when-a-romance-author-gets-locked-out-of-google-docs/ (h/t Mitch Wagner)

• Apple’s iPhone Spyware Problem Is Getting Worse. Here’s What You Should Know https://www.wired.com/story/apple-iphone-spyware-101/

This day in history (permalink)

#20yrsago US torturers made screensavers out of atrocity photos https://www.salon.com/2007/07/23/torture/

#20yrsago Floppy RAID https://web.archive.org/web/20040202110812/http://ohlssonvox.8k.com/fdd_raid.htm

#15yrsago Chinese provincial government orders local officials to smoke more https://www.telegraph.co.uk/news/newstopics/howaboutthat/5271376/Chinese-ordered-to-smoke-more-to-boost-economy.html

#15yrsago San Francisco Muni begins to enforce imaginary no-photos policy https://web.archive.org/web/20090510023205/http://www.whatimseeing.com/2009/05/06/what-is-munis-photography-policy/

#15yrsago MPAA to teachers: don’t rip DVDs, just record your television with a camcorder https://vimeo.com/4520463

#15yrsago End of Overeating: the science of junk-food cravings https://memex.craphound.com/2009/05/07/end-of-overeating-the-science-of-junk-food-cravings/

#10yrsago Imagineer Rolly Crump on the 1964 NY World’s Fair: audio memoir https://itskindofacutestory.com/?p=135

#10yrsago Vi Hart explains Net Neutrality https://www.youtube.com/watch?v=NAxMyTwmu_M

#10yrsago Kids are mostly sexually solicited online by classmates, peers, teens https://www.zephoria.org/thoughts/archives/2014/05/05/sexual-predators.html

#5yrsago danah boyd explains the connection between the epistemological crisis and the rise of far-right conspiratorial thinking https://web.archive.org/web/20190427233128/https://points.datasociety.net/agnotology-and-epistemological-fragmentation-56aa3c509c6b

#5yrsago “Steering With the Windshield Wipers”: why nothing we’re doing to fix Big Tech is working https://locusmag.com/2019/05/cory-doctorow-steering-with-the-windshield-wipers/

#5yrsago Facebook hands hundreds of contractors in India access to its users’ private messages and private Instagram posts in order to help train an AI https://www.reuters.com/article/us-facebook-ai/facebook-labels-posts-by-hand-posing-privacy-questions-idUSKCN1SC01T/

#5yrsago People with diabetes are scouring the internet for a discontinued insulin pump that can be reprogrammed as an “artificial pancreas” https://www.theatlantic.com/science/archive/2019/04/looping-created-insulin-pump-underground-market/588091/

#5yrsago App lets you auction your San Francisco parking spot https://web.archive.org/web/20140506133800/http://blog.sfgate.com/techchron/2014/05/05/sell-your-s-f-street-parking-spot-for-20/

#5yrsago How the diverse internet became a monoculture https://www.canadaland.com/podcast/276-20-years-after-napster-cory-doctorow-on-what-went-wrong-2/

#5yrsago Apple’s growth strategy is a textbook case of antitrust abuse https://www.theverge.com/2019/5/6/18531570/apple-company-purchases-startups-tim-cook-buy-rate

#1yrago Don’t Curb Your Enthusiasm https://pluralistic.net/2023/05/07/dont-curb-your-enthusiasm/

Upcoming appearances (permalink)

• Tartu Prima Vista Literary Festival, May 8-10
  https://tartu2024.ee/en/kirjandusfestival/

• Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI, May 14
  https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/

• "Finding the Money" screening (LA), May 15
  https://www.laemmle.com/film/finding-money?date=2024-05-15

• Media Ecology Association keynote (Amherst, NY), Jun 6-9
  https://media-ecology.org/convention

• HOPE XV, Jul 14 (Queens, NY)
  https://www.hope.net/talks.html

• American Association of Law Libraries keynote (Chicago), Jul 21
  https://www.aallnet.org/conference/agenda/keynote-speaker/

Recent appearances (permalink)

• Come sfuggire al “Merdocene” e costruire un Internet migliore (Torino Biennale Tecnologia)
  https://www.youtube.com/watch?v=Z5NC2EZCYBg

• Show Me The Money Club (The Rideshare Guy)
  https://www.youtube.com/watch?v=ZCETi3XqSds

• NUOVO BARETTO UTOPIA
  https://videoteca.kenobit.it/w/azRmQBCenVwjSRz9WCp8JS

Latest books (permalink)

• The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).

• "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)

• "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).

• "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.

• "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

• "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

• "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

• "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

• "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books (permalink)

• Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

• Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources: Danny O'Brien.

Currently writing:

• A Little Brother short story about DIY insulin PLANNING

• Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

• Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM

• Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Precaratize Bosses https://craphound.com/news/2024/04/28/precaratize-bosses/

This work – excluding any serialized fiction – is licensed under a Creative Commons Attribution 4.0 license. That means you can use it any way you like, including commercially, provided that you attribute it to me, Cory Doctorow, and include a link to pluralistic.net.

https://creativecommons.org/licenses/by/4.0/

Quotations and images are not included in this license; they are included either under a limitation or exception to copyright, or on the basis of a separate license. Please exercise caution.

How to get Pluralistic:

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"When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla

Today's links

• Amazon illegally interferes with an historic UK warehouse election: "One click to quit" for unions, but not for Prime.
• Hey look at this: Delights to delectate.
• This day in history: 2004, 2009, 2014, 2019, 2023
• Upcoming appearances: Where to find me.
• Upcoming appearances: Where to find me.
• Recent appearances: Where I've been.
• Latest books: You keep readin' em, I'll keep writin' 'em.
• Upcoming books: Like I said, I'll keep writin' 'em.
• Colophon: All the rest.

Amazon illegally interferes with an historic UK warehouse election (permalink)

Amazon is very good at everything it does, including being very bad at the things it doesn't want to do. Take signing up for Prime: nothing could be simpler. The company has built a greased slide from Prime-curiosity to Prime-confirmed that is the envy of every UX designer.

But unsubscribing from Prime? That's a fucking nightmare. Somehow the company that can easily figure out how to sign up for a service is totally baffled when it comes to making it just as easy to leave. Now, there's two possibilities here: either Amazon's UX competence is a kind of erratic freak tide that sweeps in at unpredictable intervals and hits these unbelievable high-water marks, or the company just doesn't want to let you leave.

To investigate this question, let's consider a parallel: Black Flag's Roach Motel. This is an icon of American design, a little brown cardboard box that is saturated in irresistibly delicious (to cockroaches, at least) pheromones. These powerful scents make it admirably easy for all the roaches in your home to locate your Roach Motel and enter it.

But the interior of the Roach Motel is also coated in a sticky glue. Once roaches enter the motel, their legs and bodies brush up against this glue and become hopeless mired in it. A roach can't leave – not without tearing off its own legs.

It's possible that Black Flag made a mistake here. Maybe they wanted to make it just as easy for a roach to leave as it is to enter. If that seems improbable to you, well, you're right. We don't even have to speculate, we can just refer to Black Flag's slogan for Roach Motel: "Roaches check in, but they don't check out."

It's intentional, and we know that because they told us so.

Back to Amazon and Prime. Was it some oversight that cause the company make it so marvelously painless to sign up for Prime, but such a titanic pain in the ass to leave? Again, no speculation is required, because Amazon's executives exchanged a mountain of internal memos in which this is identified as a deliberate strategy, by which they deliberately chose to trick people into signing up for Prime and then hid the means of leaving Prime. Prime is a Roach Motel: users check in, but they don't check out:

https://pluralistic.net/2023/09/03/big-tech-cant-stop-telling-on-itself/

When it benefits Amazon, they are obsessive – "relentless" (Bezos's original for the company) – about user friendliness. They value ease of use so highly that they even patented "one click checkout" – the incredibly obvious idea that a company that stores your shipping address and credit card could let you buy something with a single click:

https://en.wikipedia.org/wiki/1-Click#Patent

But when it benefits Amazon to place obstacles in our way, they are even more relentless in inventing new forms of fuckery, spiteful little landmines they strew in our path. Just look at how Amazon deals with unionization efforts in its warehouses.

Amazon's relentless union-busting spans a wide diversity of tactics. On the one hand, they cook up media narratives to smear organizers, invoking racist dog-whistles to discredit workers who want a better deal:

https://www.theguardian.com/technology/2020/apr/02/amazon-chris-smalls-smart-articulate-leaked-memo

On the other hand, they collude with federal agencies to make workers afraid that their secret ballots will be visible to their bosses, exposing them to retaliation:

https://www.nbcnews.com/tech/tech-news/amazon-violated-labor-law-alabama-union-election-labor-official-finds-rcna1582

They hold Cultural Revolution-style forced indoctrination meetings where they illegally threaten workers with punishment for voting in favor of their union:

https://www.nytimes.com/2023/01/31/business/economy/amazon-union-staten-island-nlrb.html

And they fire Amazon tech workers who express solidarity with warehouse workers:

https://www.cbsnews.com/news/amazon-fires-tech-employees-workers-criticism-warehouse-climate-policies/

But all this is high-touch, labor-intensive fuckery. Amazon, as we know, loves automation, and so it automates much of its union-busting: for example, it created an employee chat app that refused to deliver any message containing words like "fairness" or "grievance":

https://pluralistic.net/2022/04/05/doubleplusrelentless/#quackspeak

Amazon also invents implausible corporate fictions that allow it to terminate entire sections of its workforce for trying to unionize, by maintaining the tormented pretense that these workers, who wear Amazon uniforms, drive Amazon trucks, deliver Amazon packages, and are tracked by Amazon down to the movements of their eyeballs, are, in fact, not Amazon employees:

https://www.wired.com/story/his-drivers-unionized-then-amazon-tried-to-terminate-his-contract/

These workers have plenty of cause to want to unionize. Amazon warehouses are sources of grueling torment. Take "megacycling," a ten-hour shift that runs from 1:20AM to 11:50AM that workers are plunged into without warning or the right to refuse. This isn't just a night shift – it's a night shift that makes it impossible to care for your children or maintain any kind of normal life.

Then there's Jeff Bezos's war on his workers' kidneys. Amazon warehouse workers and drivers notoriously have to pee in bottles, because they are monitored by algorithms that dock their pay for taking bathroom breaks. The road to Amazon's warehouse in Coventry, England is littered with sealed bottles of driver piss, defenestrated by drivers before they reach the depot inspection site.

There's so much piss on the side of the Coventry road that the prankster Oobah Butler was able to collect it, decant it into bottles, and market it on Amazon as an energy beverage called "Bitter Lemon Release Energy," where it briefly became Amazon's bestselling energy drink:

https://pluralistic.net/2023/10/20/release-energy/#the-bitterest-lemon

(Butler promises that he didn't actually ship any bottled piss to people who weren't in on the gag – but let's just pause here and note how weird it is that a guy who hates our kidneys as much as Jeff Bezos built and flies a penis-shaped rocket.)

Butler also secretly joined the surge of 1,000 workers that Amazon hired for the Coventry warehouse in advance of a union vote, with the hope of diluting the yes side of that vote and forestall the union. Amazon displayed more of its famously selective competence here, spotting Butler and firing him in short order, while totally failing to notice that he was marketing bottles of driver piss as a bitter lemon drink on Amazon's retail platform.

After a long fight, Amazon's Coventry workers are finally getting their union vote, thanks to the GMB union's hard fought battle at the Central Arbitration Committee:

https://www.foxglove.org.uk/2024/04/26/amazon-warehouse-workers-in-coventry-will-vote-on-trade-union-recognition/

And right on schedule, Amazon has once again discovered its incredible facility for ease-of-use. The company has blanketed its shop floor with radioactively illegal "one click to quit the union" QR codes. When a worker aims their phones at the code and clicks the link, the system auto-generates a letter resigning the worker from their union.

As noted, this is totally illegal. English law bans employers from "making an offer to an employee for the sole or main purpose of inducing workers not to be members of an independent trade union, take part in its activities, or make use of its services."

Now, legal or not, this may strike you as a benign intervention on Amazon's part. Why shouldn't it be easy for workers to choose how they are represented in their workplaces? But the one-click system is only half of Amazon's illegal union-busting: the other half is delivered by its managers, who have cornered workers on the shop floor and ordered them to quit their union, threatening them with workplace retaliation if they don't.

This is in addition to more forced "captive audience" meetings where workers are bombarded with lies about what life in an union shop is like.

Again, the contrast couldn't be more stark. If you want to quit a union, Amazon makes this as easy as joining Prime. But if you want to join a union, Amazon makes that even harder than quitting Prime. Amazon has the same attitude to its workers and its customers: they see us all as a resource to be extracted, and have no qualms about tricking or even intimidating us into doing what's best for Amazon, at the expense of our own interests.

The campaigning law-firm Foxglove is representing five of Amazon's Coventry workers. They're doing the lord's work:

https://www.foxglove.org.uk/2024/05/02/legal-challenge-to-amazon-uks-new-one-click-to-quit-the-union-tool/

All this highlights the increasing divergence between the UK and the US when it comes to labor rights. Under the Biden Administration, @NLRB General Counsel Jennifer Abruzzo has promulgated a rule that grants a union automatic recognition if the boss does anything to interfere with a union election:

https://pluralistic.net/2023/09/06/goons-ginks-and-company-finks/#if-blood-be-the-price-of-your-cursed-wealth

In other words, if Amazon tries these tactics in the USA now, their union will be immediately recognized. Abruzzo has installed an ultra-sensitive tilt-sensor in America's union elections, and if Bezos or his class allies so much as sneeze in the direction of their workers' democratic rights, they automatically lose.

(Image: Isabela.Zanella, CC BY-SA 4.0, modified)

Hey look at this (permalink)

• Firefox Power User Keeps 7,400+ Browser Tabs Open for 2 Years https://www.pcmag.com/news/firefox-power-user-keeps-7400-plus-browser-tabs-open-for-2-years (h/t Slashdot)

• An Oil Price-Fixing Conspiracy Caused 27% of All Inflation Increases in 2021 https://www.thebignewsletter.com/p/an-oil-price-fixing-conspiracy-caused

• After private equity firms gobbled up wheelchair makers, users pay the price in long repair times https://www.statnews.com/2024/05/01/wheelchair-repair-delay-numotion-national-seating-mobility/

This day in history (permalink)

#20yrsago EFF’s cognitive radio comments to the FCC https://web.archive.org/web/20040707154407/https://www.eff.org/IP/Video/HDTV/EFF-ET03-108.pdf

#20yrsago RIAA: Control your P2P kids! https://craphound.com/areyourkids.txt

#20yrsago Command-line pizza-orderator https://web.archive.org/web/20040508090713/http://www.beigerecords.com/cory/pizza_party/

#15yrsago London cops catch and search a potential terrorist every three minutes https://news.bbc.co.uk/2/hi/uk_news/england/london/8034315.stm

#15yrsago EU kills “3-strikes” Internet rule, affirms Internet is a fundamental right https://www.laquadrature.net/en/2009/05/06/amendment-138-46-adopted-again/

#15yrsago EFF sues Obama administration for promised access to secret copyright treaty documents https://www.eff.org/press/archives/2009/05/06

#15yrsago Homemade Hollywood: book about fan-films and the obsessives who make them https://memex.craphound.com/2009/05/06/homemade-hollywood-book-about-fan-films-and-the-obsessives-who-make-them/

#10yrsago Comic strip etched into a human hair https://www.youtube.com/watch?v=urxflpkY8n8

#10yrsago Review: This One Summer https://memex.craphound.com/2014/05/06/review-this-one-summer/

#5yrsago Evil Clippy: a tool for making undetectable malicious Microsoft Office docs https://www.outflank.nl/blog/2019/05/05/evil-clippy-ms-office-maldoc-assistant/

#5yrsago Big Tech lobbyists and “open for business” Tories killed Ontario’s Right-to-Repair legislation https://www.vice.com/en/article/9kxayy/right-to-repair-bill-killed-after-big-tech-lobbying-in-ontario

#5yrsago Twitter users answer the question: “When did you become radicalized by the U.S. health care non-system?” https://memex.craphound.com/2019/05/05/twitter-users-answer-the-question-when-did-you-become-radicalized-by-the-u-s-health-care-non-system/

#1yrago Look at all the great stuff we lost because of inflation scare-talk https://pluralistic.net/2023/05/05/wmds-two-point-oh/#or-your-lying-ears

#1yrago On the Media on the enshittification (pt 1) https://pluralistic.net/2023/05/06/people-are-not-disposable/#otm

#1yrago Hollywood is the single best example of mature labor power in America https://pluralistic.net/2023/05/06/people-are-not-disposable/#union-strong

Upcoming appearances (permalink)

Upcoming appearances (permalink)

• Tartu Prima Vista Literary Festival, May 8-10
  https://tartu2024.ee/en/kirjandusfestival/

• Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI, May 14
  https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/

• "Finding the Money" screening (LA), May 15
  https://www.laemmle.com/film/finding-money?date=2024-05-15

• Media Ecology Association keynote (Amherst, NY), Jun 6-9
  https://media-ecology.org/convention

• HOPE XV, Jul 14 (Queens, NY)
  https://www.hope.net/talks.html

• American Association of Law Libraries keynote (Chicago), Jul 21
  https://www.aallnet.org/conference/agenda/keynote-speaker/

Recent appearances (permalink)

• Come sfuggire al “Merdocene” e costruire un Internet migliore (Torino Biennale Tecnologia)
  https://www.youtube.com/watch?v=Z5NC2EZCYBg

• Show Me The Money Club (The Rideshare Guy)
  https://www.youtube.com/watch?v=ZCETi3XqSds

• NUOVO BARETTO UTOPIA
  https://videoteca.kenobit.it/w/azRmQBCenVwjSRz9WCp8JS

Latest books (permalink)

• The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).

• "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)

• "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).

• "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.

• "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

• "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

• "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

• "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

• "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books (permalink)

• Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

• Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources:

Currently writing:

• A Little Brother short story about DIY insulin PLANNING

• Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

• Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM

• Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Precaratize Bosses https://craphound.com/news/2024/04/28/precaratize-bosses/

This work – excluding any serialized fiction – is licensed under a Creative Commons Attribution 4.0 license. That means you can use it any way you like, including commercially, provided that you attribute it to me, Cory Doctorow, and include a link to pluralistic.net.

https://creativecommons.org/licenses/by/4.0/

Quotations and images are not included in this license; they are included either under a limitation or exception to copyright, or on the basis of a separate license. Please exercise caution.

How to get Pluralistic:

Blog (no ads, tracking, or data-collection):

Pluralistic.net

Newsletter (no ads, tracking, or data-collection):

https://pluralistic.net/plura-list

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https://twitter.com/doctorow

Tumblr (mass-scale, unrestricted, third-party surveillance and advertising):

https://mostlysignssomeportents.tumblr.com/tagged/pluralistic

"When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla

Today's links

• Rosemary Kirstein's "The Steerswoman": An unexpected and delightful series that almost disappeared.
• Hey look at this: Delights to delectate.
• This day in history: 2004, 2009, 2014, 2023
• Upcoming appearances: Where to find me.
• Upcoming appearances: Where to find me.
• Recent appearances: Where I've been.
• Latest books: You keep readin' em, I'll keep writin' 'em.
• Upcoming books: Like I said, I'll keep writin' 'em.
• Colophon: All the rest.

Rosemary Kirstein's "The Steerswoman" (permalink)

For decades, scammy "book doctors" and vanity presses spun a tale about how Big Publishing was too conservative and risk-averse for really really adventurous books, and the only way to get your visionary work published was to pay them to fill your garage with badly printed books that you'd spend the rest of your life trying to get other people to read:

https://pluralistic.net/2021/07/04/self-publishing/

Like all successful grifts, this one worked because it wasn't entirely untrue. No, mainstream publishing isn't filled with corporate gatekeepers who relish the idea of keeping your brilliance from reaching its audience.

But.

But editors sometimes make bad calls. They reject books because of quirks of taste, or fleeting inattentiveness, or personal bias. In a healthy publishing industry – one with dozens of equal-sized presses, all commanding roughly comparable market-share, good books would never slip through the cracks. One publisher's misstep would be another's opportunity.

But after decades of mergers, the population of major publishers has dwindled to a mere Big Five (it was almost four, but the DOJ blocked Penguin Random House's acquisition of Simon & Schuster):

https://www.justice.gov/opa/pr/justice-department-sues-block-penguin-random-house-s-acquisition-rival-publisher-simon

This means that some good books definitely can't find a home in Big Publishing. If you miss with five editors, you can exhaust all your chances with the Big Five.

There's a second tier of great publishers, from data-driven juggernauts like Sourcebooks to boutique presses like Verso and Beacon Press, who publish wonderful books and are very good to their authors (I've published with four of the Big Five and half a dozen of the smaller publishers).

But even with these we-try-harder boutique publishers in the mix, there's a lot of space for amazing books that just don't fit with a "trad" publisher's program. These books are often labors of love by their creators, and that love is reciprocated by their readers. You can have my unbelievably gigantic Little Nemo in Slumberland collection when you pry my cold, dead fingers off of it:

https://memex.craphound.com/2006/09/25/gigantic-little-nemo-book-does-justice-to-the-loveliest-comic-ever/

And don't even think of asking to borrow my copy of Jack Womack's Flying Saucers are Real!:

https://memex.craphound.com/2016/10/03/flying-saucers-are-real-anthology-of-the-lost-saucer-craze/

I will forever cherish my Crad Kilodney chapbooks:

https://pluralistic.net/2024/02/19/crad-kilodney-was-an-outlier/#intermediation

Then there's last year's surprise smash hit, Shift Happens, a two-volume, 750-page slipcased book recounting the history of the keyboard. I own one. It's fantastic:

https://glennf.medium.com/how-we-crowdfunded-750-000-for-a-giant-book-about-keyboard-history-c30e24c4022e

Then there's the whole world of indie Kindle books pitched at incredibly voracious communities of readers, especially the very long tail of very niche sub-sub-genres radiating off the woefully imprecise category of "paranormal romance." These books are landing at precisely the right spot for their readers, despite some genuinely weird behind-the-scenes feuds between their writers:

https://www.theverge.com/2018/7/16/17566276/cockygate-amazon-kindle-unlimited-algorithm-self-published-romance-novel-cabal

But as Sturgeon's Law has it: "90% of everything is shit." Having read slush – the pile of unsolicited manuscripts sent to publishers – I can tell you that a vast number of books get rejected from trad publishers because they aren't good books. I say this without intending any disparagement towards their authors and the creative impulses that drive them. But a publisher's job isn't merely to be good to writers – it's to serve readers, by introducing them to works they are apt to enjoy.

The vast majority of books that publishers pass on are not books that you will want to read, so it follows that the vast majority of self-published work that is offered on self-serve platforms like Kindle or pitched by hopeful writers at street fairs and book festivals is just not very good.

But sometimes you find someone's independent book and it's brilliant, and you get the double thrill of falling in love with a book and of fishing a glittering needle out of an unimaginably gigantic haystack.

(If you want to read an author who beautifully expresses the wonder of finding an obscure, self-published book that's full of unsuspected brilliance, try Daniel Pinkwater, whose Alan Mendelsohn, The Boy From Mars is eleven kinds of brilliant, but is also a marvelous tale of the wonders of weird used book stores with titles like KLONG! You Are a Pickle!):

https://en.wikipedia.org/wiki/Alan_Mendelsohn,_the_Boy_from_Mars

I also write books, and I am, in fact, presently in the midst of a long book-tour for my novel The Bezzle. Last month, I did an event in Cambridge, Mass with Randall "XKCD" Munroe that went great. We had a full house, and even after the venue caught fire (really!), everyone followed us across the street to another building, up five flights of stairs, and into another auditorium where we wrapped up the gig:

https://www.youtube.com/watch?v=ulnlSRbH80Y

Afterwards, our hosts from Harvard Berkman-Klein took us to a campus pizza joint/tiki bar for dinner and drinks, and we had a great chat about a great many things. Naturally, we talked about books we loved, and Randall said, "Hey, have you ever read Rosemary Kirstein's Steerswoman novels?"

(I hadn't.)

"They're incredible. All these different people kept recommending them to me, and they kept telling me that I would love them, but they wouldn't tell me what they were about because there's this huge riddle in them that's super fun to figure out for yourself:"

https://www.rosemarykirstein.com/the-books/

"The books were published in the eighties by Del Ray, and the cover of the first one had a huge spoiler on it. But the author got the rights back and she's self-published it" (WARNING: the following link has a HUGE SPOILER!):

https://www.rosemarykirstein.com/2010/12/the-difference/

"I got it and it was pretty rough-looking, but the book was so good. I can't tell you what it was about, but I think you'll really like it!"

How could I resist a pitch like that? So I ordered a copy:

https://bookshop.org/p/books/the-steerswoman-rosemary-kirstein/7900759

Holy moly is this a good novel! And yeah, there's a super interesting puzzle in it that I won't even hint at, except to say that even the book's genre is a riddle that you'll have enormous great fun solving.

Randall wasn't kidding about the book's package. The type looks to be default Microsoft fonts, the spine is printed slightly off-register, the typesetting has lots of gonks, and it's just got that semi-disposable feel of a print-on-demand title.

Without Randall's recommendation, I never would have even read this book closely enough to notice the glowing cover endorsement from Jo Walton, nor the fact that it was included in Damien Broderick and Paul Di Filippo's "101 Best Science Fiction Novels 1985-2010."

But I finished reading the first volume just a few minutes ago and I instantly ordered the next three in the series (it's planned for seven volumes, and the author says she plans on finishing it – I can't wait).

This book is such an unexpected marvel, a stunner of a novel filled with brilliant world-building, deft characterizations, a hard-driving plot and a bunch of great surprises. The fact that such a remarkable tale comes in such an unremarkable package makes it even more of a treasure, like a geode: unremarkable on the outside, a glittering blaze within.

Hey look at this (permalink)

• Think Like An Artist https://www.cbc.ca/artsprojects/thinklikeanartist

• Signed + personalized The Bezzle by Cory Doctorow https://www.32auctions.com/organizations/118825/auctions/162920/auction_items/5376047

• Nominate for the John Maddox Prize https://www.nature.com/immersive/maddoxprize/index.html

This day in history (permalink)

#20yrsago Disney buries Moore’s new movie to save its tax-breaks https://www.nytimes.com/2004/05/05/us/disney-is-blocking-distribution-of-film-that-criticizes-bush.html

#15yrsago Woman accuses cop neighbor of forging “Come get all my stuff for free” ad on Craigslist https://web.archive.org/web/20090507065346/https://www.dallasnews.com/sharedcontent/dws/news/city/arlington/stories/DN-craigslistcop_02met.ART.State.Edition2.4a690aa.html

#10yrsago How to Talk to Your Children About Mass Surveillance https://locusmag.com/2014/05/cory-doctorow-how-to-talk-to-your-children-about-mass-surveillance/

#10yrsago Straczynski: “The New Aristocracy” https://www.facebook.com/permalink.php?story_fbid=760992300602302&id=139652459402959

#1yrago Ostromizing democracy https://pluralistic.net/2023/05/04/analytical-democratic-theory/#epistocratic-delusions

Upcoming appearances (permalink)

Upcoming appearances (permalink)

• Massy Arts (Vancouver), May 4
  https://www.eventbrite.ca/e/solo-reading-cory-doctorow-the-bezzle-tickets-876989167207

• Tartu Prima Vista Literary Festival, May 5-11
  https://tartu2024.ee/en/kirjandusfestival/

• Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI, May 14
  https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/

• "Finding the Money" screening (LA), May 15
  https://www.laemmle.com/film/finding-money?date=2024-05-15

• Media Ecology Association keynote (Amherst, NY), Jun 6-9
  https://media-ecology.org/convention

• HOPE XV, Jul 14 (Queens, NY)
  https://www.hope.net/talks.html

• American Association of Law Libraries keynote (Chicago), Jul 21
  https://www.aallnet.org/conference/agenda/keynote-speaker/

Recent appearances (permalink)

• Come sfuggire al “Merdocene” e costruire un Internet migliore (Torino Biennale Tecnologia)
  https://www.youtube.com/watch?v=Z5NC2EZCYBg

• Show Me The Money Club (The Rideshare Guy)
  https://www.youtube.com/watch?v=ZCETi3XqSds

• NUOVO BARETTO UTOPIA
  https://videoteca.kenobit.it/w/azRmQBCenVwjSRz9WCp8JS

Latest books (permalink)

• The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).

• "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)

• "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).

• "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.

• "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

• "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

• "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

• "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

• "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books (permalink)

• Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

• Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources:

Currently writing:

• A Little Brother short story about DIY insulin PLANNING

• Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

• Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM

• Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Precaratize Bosses https://craphound.com/news/2024/04/28/precaratize-bosses/

This work – excluding any serialized fiction – is licensed under a Creative Commons Attribution 4.0 license. That means you can use it any way you like, including commercially, provided that you attribute it to me, Cory Doctorow, and include a link to pluralistic.net.

https://creativecommons.org/licenses/by/4.0/

Quotations and images are not included in this license; they are included either under a limitation or exception to copyright, or on the basis of a separate license. Please exercise caution.

How to get Pluralistic:

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https://pluralistic.net/plura-list

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https://mostlysignssomeportents.tumblr.com/tagged/pluralistic

"When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla

Today's links

• Google is (still) losing the spam wars to zombie news-brands: "Site reputation abuse" goes beyond third party content farms.
• Hey look at this: Delights to delectate.
• This day in history: 2004, 2009, 2014, 2019, 2023
• Upcoming appearances: Where to find me.
• Recent appearances: Where I've been.
• Latest books: You keep readin' em, I'll keep writin' 'em.
• Upcoming books: Like I said, I'll keep writin' 'em.
• Colophon: All the rest.

Google is (still) losing the spam wars to zombie news-brands (permalink)

Even Google admits – grudgingly – that it is losing the spam wars. The explosive proliferation of botshit has supercharged the sleazy "search engine optimization" business, such that results to common queries are 50% Google ads to spam sites, and 50% links to spam sites that tricked Google into a high rank (without paying for an ad):

https://developers.google.com/search/blog/2024/03/core-update-spam-policies#site-reputation

It's nice that Google has finally stopped gaslighting the rest of us with claims that its search was still the same bedrock utility that so many of us relied upon as a key piece of internet infrastructure. This not only feels wildly wrong, it is empirically, provably false:

https://downloads.webis.de/publications/papers/bevendorff_2024a.pdf

Not only that, but we know why Google search sucks. Memos released as part of the DOJ's antitrust case against Google reveal that the company deliberately chose to worsen search quality to increase the number of queries you'd have to make (and the number of ads you'd have to see) to find a decent result:

https://pluralistic.net/2024/04/24/naming-names/#prabhakar-raghavan

Google's antitrust case turns on the idea that the company bought its way to dominance, spending the some of the billions it extracted from advertisers and publishers to buy the default position on every platform, so that no one ever tried another search engine, which meant that no one would invest in another search engine, either.

Google's tacit defense is that its monopoly billions only incidentally fund these kind of anticompetitive deals. Mostly, Google says, it uses its billions to build the greatest search engine, ad platform, mobile OS, etc that the public could dream of. Only a company as big as Google (says Google) can afford to fund the R&D and security to keep its platform useful for the rest of us.

That's the "monopolistic bargain" – let the monopolist become a dictator, and they will be a benevolent dictator. Shriven of "wasteful competition," the monopolist can split their profits with the public by funding public goods and the public interest.

Google has clearly reneged on that bargain. A company experiencing the dramatic security failures and declining quality should be pouring everything it has to righting the ship. Instead, Google repeatedly blew tens of billions of dollars on stock buybacks while doing mass layoffs:

https://pluralistic.net/2024/02/21/im-feeling-unlucky/#not-up-to-the-task

Those layoffs have now reached the company's "core" teams, even as its core services continue to decay:

https://qz.com/google-is-laying-off-hundreds-as-it-moves-core-jobs-abr-1851449528

(Google's antitrust trial was shrouded in secrecy, thanks to the judge's deference to the company's insistence on confidentiality. The case is moving along though, and warrants your continued attention:)

https://www.thebignewsletter.com/p/the-2-trillion-secret-trial-against

Google wormed its way into so many corners of our lives that its enshittification keeps erupting in odd places, like ordering takeout food:

https://pluralistic.net/2023/02/24/passive-income/#swiss-cheese-security

Back in February, Housefresh – a rigorous review site for home air purifiers – published a viral, damning account of how Google had allowed itself to be overrun by spammers who purport to provide reviews of air purifiers, but who do little to no testing and often employ AI chatbots to write automated garbage:

https://housefresh.com/david-vs-digital-goliaths/

In the months since, Housefresh's Gisele Navarro has continued to fight for the survival of her high-quality air purifier review site, and has received many tips from insiders at the spam-farms and Google, all of which she recounts in a followup essay:

https://housefresh.com/how-google-decimated-housefresh/

One of the worst offenders in spam wars is Dotdash Meredith, a content-farm that "publishes" multiple websites that recycle parts of each others' content in order to climb to the top search slots for lucrative product review spots, which can be monetized via affiliate links.

A Dotdash Meredith insider told Navarro that the company uses a tactic called "keyword swarming" to push high-quality independent sites off the top of Google and replace them with its own garbage reviews. When Dotdash Meredith finds an independent site that occupies the top results for a lucrative Google result, they "swarm a smaller site’s foothold on one or two articles by essentially publishing 10 articles [on the topic] and beefing up [Dotdash Meredith sites’] authority."

Dotdash Meredith has keyword swarmed a large number of topics. from air purifiers to slow cookers to posture correctors for back-pain:

https://housefresh.com/wp-content/uploads/2024/05/keyword-swarming-dotdash.jpg

The company isn't shy about this. Its own shareholder communications boast about it. What's more, it has competition.

Take Forbes, an actual news-site, which has a whole shadow-empire of web-pages reviewing products for puppies, dogs, kittens and cats, all of which link to high affiliate-fee-generating pet insurance products. These reviews are not good, but they are treasured by Google's algorithm, which views them as a part of Forbes's legitimate news-publishing operation and lets them draft on Forbes's authority.

This side-hustle for Forbes comes at a cost for the rest of us, though. The reviewers who actually put in the hard work to figure out which pet products are worth your money (and which ones are bad, defective or dangerous) are crowded off the front page of Google and eventually disappear, leaving behind nothing but semi-automated SEO garbage from Forbes:

https://twitter.com/ichbinGisele/status/1642481590524583936

There's a name for this: "site reputation abuse." That's when a site perverts its current – or past – practice of publishing high-quality materials to trick Google into giving the site a high ranking. Think of how Deadspin's private equity grifter owners turned it into a site full of casino affiliate spam:

https://www.404media.co/who-owns-deadspin-now-lineup-publishing/

The same thing happened to the venerable Money magazine:

https://moneygroup.pr/

Money is one of the many sites whose air purifier reviews Google gives preference to, despite the fact that they do no testing. According to Google, Money is also a reliable source of information on reprogramming your garage-door opener, buying a paint-sprayer, etc:

https://money.com/best-paint-sprayer/

All of this is made ten million times worse by AI, which can spray out superficially plausible botshit in superhuman quantities, letting spammers produce thousands of variations on their shitty reviews, flooding the zone with bullshit in classic Steve Bannon style:

https://escapecollective.com/commerce-content-is-breaking-product-reviews/

As Gizmodo, Sports Illustrated and USA Today have learned the hard way, AI can't write factual news pieces. But it can pump out bullshit written for the express purpose of drafting on the good work human journalists have done and tricking Google – the search engine 90% of us rely on – into upranking bullshit at the expense of high-quality information.

A variety of AI service bureaux have popped up to provide AI botshit as a service to news brands. While Navarro doesn't say so, I'm willing to bet that for news bosses, outsourcing your botshit scams to a third party is considered an excellent way of avoiding your journalists' wrath. The biggest botshit-as-a-service company is ASR Group (which also uses the alias Advon Commerce).

Advon claims that its botshit is, in fact, written by humans. But Advon's employees' Linkedin profiles tell a different story, boasting of their mastery of AI tools in the industrial-scale production of botshit:

https://housefresh.com/wp-content/uploads/2024/05/Advon-AI-LinkedIn.jpg

Now, none of this is particularly sophisticated. It doesn't take much discernment to spot when a site is engaged in "site reputation abuse." Presumably, the 12,000 googlers the company fired last year could have been employed to check the top review keyword results manually every couple of days and permaban any site caught cheating this way.

Instead, Google is has announced a change in policy: starting May 5, the company will downrank any site caught engaged in site reputation abuse. However, the company takes a very narrow view of site reputation abuse, limiting punishments to sites that employ third parties to generate or uprank their botshit. Companies that produce their botshit in-house are seemingly not covered by this policy.

As Navarro writes, some sites – like Forbes – have prepared for May 5 by blocking their botshit sections from Google's crawler. This can't be their permanent strategy, though – either they'll have to kill the section or bring it in-house to comply with Google's rules. Bringing things in house isn't that hard: US News and World Report is advertising for an SEO editor who will publish 70-80 posts per month, doubtless each one a masterpiece of high-quality, carefully researched material of great value to Google's users:

https://twitter.com/dannyashton/status/1777408051357585425

As Navarro points out, Google is palpably reluctant to target the largest, best-funded spammers. Its March 2024 update kicked many garbage AI sites out of the index – but only small bottom-feeders, not large, once-respected publications that have been colonized by private equity spam-farmers.

All of this comes at a price, and it's only incidentally paid by legitimate sites like Housefresh. The real price is borne by all of us, who are funneled by the 90%-market-share search engine into "review" sites that push low quality, high-price products. Housefresh's top budget air purifier costs $79. That's hundreds of dollars cheaper than the "budget" pick at other sites, who largely perform no original research.

Google search has a problem. AI botshit is dominating Google's search results, and it's not just in product reviews. Searches for infrastructure code samples are dominated by botshit code generated by Pulumi AI, whose chatbot hallucinates nonexistence AWS features:

https://www.theregister.com/2024/05/01/pulumi_ai_pollution_of_search/

This is hugely consequential: when these "hallucinations" slip through into production code, they create huge vulnerabilities for widespread malicious exploitation:

https://www.theregister.com/2024/03/28/ai_bots_hallucinate_software_packages/

We've put all our eggs in Google's basket, and Google's dropped the basket – but it doesn't matter because they can spend $20b/year bribing Apple to make sure no one ever tries a rival search engine on Ios or Safari:

https://finance.yahoo.com/news/google-payments-apple-reached-20-220947331.html

Google's response – laying off core developers, outsourcing to low-waged territories with weak labor protections and spending billions on stock buybacks – presents a picture of a company that is too big to care:

https://pluralistic.net/2024/04/04/teach-me-how-to-shruggie/#kagi

Google promised us a quid-pro-quo: let them be the single, authoritative portal ("organize the world’s information and make it universally accessible and useful"), and they will earn that spot by being the best search there is:

https://www.ft.com/content/b9eb3180-2a6e-41eb-91fe-2ab5942d4150

But – like the spammers at the top of its search result pages – Google didn't earn its spot at the center of our digital lives.

It cheated.

(Image: freezelight, CC BY-SA 2.0, modified)

Hey look at this (permalink)

• Reject Definitions of Antisemitism that Encompass Protected Speech https://www.aclu.org/documents/reject-definitions-of-anti-semitism-that-encompass-protected-speech (h/t Naked Capitalism)

• Message to Congress on Curbing Monopolies https://www.presidency.ucsb.edu/documents/message-congress-curbing-monopolies (h/t Naked Capitalism)

• The Age of Cloud Capital https://www.persuasion.community/p/the-age-of-cloud-capital

This day in history (permalink)

#20yrsago Senator Franken? https://www.salon.com/1996/02/10/franken/

#20yrsago Musicians don’t understand copyright, but they don’t like the RIAA suing their fans https://web.archive.org/web/20040502072815/http://www.pewinternet.org/reports/pdfs/PIP_Musicians_Prelim_Findings.pdf

#15yrsago Warner Music to Warner Music: You are pirates! https://memex.craphound.com/2009/05/03/warner-music-to-warner-music-you-are-pirates/

#15yrsago Britain’s secret spy-on-every-call-and-email plan already well underway https://web.archive.org/web/20100106082536/http://www.timesonline.co.uk/tol/news/politics/article6211101.ece

#10yrsago The business/markets case for limits to copyright https://www.rstreet.org/commentary/r-street-paper-calls-for-shortened-copyright-terms-and-examination-of-international-treaties/

#5yrsago AOC endorses Elizabeth Warren’s Big Tech breakup plan https://www.theverge.com/2019/5/3/18528234/alexandria-ocasio-cortez-big-tech-break-up-plan-elizabeth-warren-endorsement

#5yrsago Strange codes from the International Statistical Classification of Diseases and Related Health Problems https://www.johndcook.com/blog/2019/04/27/rare-and-strange-icd-10-codes/

#5yrsago In 2008 “synthetic CDOs” destroyed the global economy, and now they’re back https://www.ft.com/content/9c33cea0-6ceb-11e9-80c7-60ee53e6681d

#5yrsago Fentanyl execs found guilty of racketeering, face 20 year prison sentences https://www.cnn.com/2019/05/02/health/insys-trial-verdict-bn/index.html

#5yrsago “Smart” doorlocks have policies that let landlords and third parties spy on you https://onezero.medium.com/americas-favorite-door-locking-app-has-a-data-privacy-problem-f19169a8ab2e

#5yrsago Chinese urbanization has left 25 million vacant homes in rural villages https://web.archive.org/web/20190502215749/https://www.sixthtone.com/ht_news/1003928/25-million-homes-vacant-in-rural-china-due-to-migrant-workforce

#1yrago The Swivel-Eyed Loons Have A Point https://pluralistic.net/2023/05/03/paranoid-style/#eat-bugs

Upcoming appearances (permalink)

• Wordfest (Calgary), May 3
  https://wordfest.com/2024/event/wordfest-presents-cory-doctorow-2/

• Massy Arts (Vancouver), May 4
  https://www.eventbrite.ca/e/solo-reading-cory-doctorow-the-bezzle-tickets-876989167207

• Tartu Prima Vista Literary Festival, May 5-11
  https://tartu2024.ee/en/kirjandusfestival/

• Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI, May 14
  https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/

• "Finding the Money" screening (LA), May 15
  https://www.laemmle.com/film/finding-money?date=2024-05-15

• Media Ecology Association keynote (Amherst, NY), Jun 6-9
  https://media-ecology.org/convention

• HOPE XV, Jul 14 (Queens, NY)
  https://www.hope.net/talks.html

• American Association of Law Libraries keynote (Chicago), Jul 21
  https://www.aallnet.org/conference/agenda/keynote-speaker/

Recent appearances (permalink)

• Come sfuggire al “Merdocene” e costruire un Internet migliore (Torino Biennale Tecnologia)
  https://www.youtube.com/watch?v=Z5NC2EZCYBg

• Show Me The Money Club (The Rideshare Guy)
  https://www.youtube.com/watch?v=ZCETi3XqSds

• NUOVO BARETTO UTOPIA
  https://videoteca.kenobit.it/w/azRmQBCenVwjSRz9WCp8JS

Latest books (permalink)

• The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).

• "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)

• "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).

• "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.

• "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

• "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

• "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

• "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

• "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books (permalink)

• Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

• Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources:

Currently writing:

• A Little Brother short story about DIY insulin PLANNING

• Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

• Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM

• Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Precaratize Bosses https://craphound.com/news/2024/04/28/precaratize-bosses/

This work – excluding any serialized fiction – is licensed under a Creative Commons Attribution 4.0 license. That means you can use it any way you like, including commercially, provided that you attribute it to me, Cory Doctorow, and include a link to pluralistic.net.

https://creativecommons.org/licenses/by/4.0/

Quotations and images are not included in this license; they are included either under a limitation or exception to copyright, or on the basis of a separate license. Please exercise caution.

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"When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla

Today's links

• CDA 230 bans Facebook from blocking interoperable tools: Unfollow Everything rises from the grave.
• Hey look at this: Delights to delectate.
• This day in history: 2009, 2014, 2019, 2023
• Upcoming appearances: Where to find me.
• Recent appearances: Where I've been.
• Latest books: You keep readin' em, I'll keep writin' 'em.
• Upcoming books: Like I said, I'll keep writin' 'em.
• Colophon: All the rest.

CDA 230 bans Facebook from blocking interoperable tools (permalink)

Section 230 of the Communications Decency Act is the most widely misunderstood technology law in the world, which is wild, given that it's only 26 words long!

https://www.techdirt.com/2020/06/23/hello-youve-been-referred-here-because-youre-wrong-about-section-230-communications-decency-act/

CDA 230 isn't a gift to big tech. It's literally the only reason that tech companies don't censor on anything we write that might offend some litigious creep. Without CDA 230, there'd be no #MeToo. Hell, without CDA 230, just hosting a private message board where two friends get into serious beef could expose to you an avalanche of legal liability.

CDA 230 is the only part of a much broader, wildly unconstitutional law that survived a 1996 Supreme Court challenge. We don't spend a lot of time talking about all those other parts of the CDA, but there's actually some really cool stuff left in the bill that no one's really paid attention to:

https://www.aclu.org/legal-document/supreme-court-decision-striking-down-cda

One of those little-regarded sections of CDA 230 is part (c)(2)(b), which broadly immunizes anyone who makes a tool that helps internet users block content they don't want to see.

Enter the Knight First Amendment Institute at Columbia University and their client, Ethan Zuckerman, an internet pioneer turned academic at U Mass Amherst. Knight has filed a lawsuit on Zuckerman's behalf, seeking assurance that Zuckerman (and others) can use browser automation tools to block, unfollow, and otherwise modify the feeds Facebook delivers to its users:

https://knightcolumbia.org/documents/gu63ujqj8o

If Zuckerman is successful, he will set a precedent that allows toolsmiths to provide internet users with a wide variety of automation tools that customize the information they see online. That's something that Facebook bitterly opposes.

Facebook has a long history of attacking startups and individual developers who release tools that let users customize their feed. They shut down Friendly Browser, a third-party Facebook client that blocked trackers and customized your feed:

https://www.eff.org/deeplinks/2020/11/once-again-facebook-using-privacy-sword-kill-independent-innovation

Then in in 2021, Facebook's lawyers terrorized a software developer named Louis Barclay in retaliation for a tool called "Unfollow Everything," that autopiloted your browser to click through all the laborious steps needed to unfollow all the accounts you were subscribed to, and permanently banned Unfollow Everywhere's developer, Louis Barclay:

https://slate.com/technology/2021/10/facebook-unfollow-everything-cease-desist.html

Now, Zuckerman is developing "Unfollow Everything 2.0," an even richer version of Barclay's tool.

This rich record of legal bullying gives Zuckerman and his lawyers at Knight something important: "standing" – the right to bring a case. They argue that a browser automation tool that helps you control your feeds is covered by CDA(c)(2)(b), and that Facebook can't legally threaten the developer of such a tool with liability for violating the Computer Fraud and Abuse Act, the Digital Millennium Copyright Act, or the other legal weapons it wields against this kind of "adversarial interoperability."

Writing for Wired, Knight First Amendment Institute at Columbia University speaks to a variety of experts – including my EFF colleague Sophia Cope – who broadly endorse the very clever legal tactic Zuckerman and Knight are bringing to the court.

I'm very excited about this myself. "Adversarial interop" – modding a product or service without permission from its maker – is hugely important to disenshittifying the internet and forestalling future attempts to reenshittify it. From third-party ink cartridges to compatible replacement parts for mobile devices to alternative clients and firmware to ad- and tracker-blockers, adversarial interop is how internet users defend themselves against unilateral changes to services and products they rely on:

https://www.eff.org/deeplinks/2019/10/adversarial-interoperability

Now, all that said, a court victory here won't necessarily mean that Facebook can't block interoperability tools. Facebook still has the unilateral right to terminate its users' accounts. They could kick off Zuckerman. They could kick off his lawyers from the Knight Institute. They could permanently ban any user who uses Unfollow Everything 2.0.

Obviously, that kind of nuclear option could prove very unpopular for a company that is the very definition of "too big to care." But Unfollow Everything 2.0 and the lawsuit don't exist in a vacuum. The fight against Big Tech has a lot of tactical diversity: EU regulations, antitrust investigations, state laws, tinkerers and toolsmiths like Zuckerman, and impact litigation lawyers coming up with cool legal theories.

Together, they represent a multi-front war on the very idea that four billion people should have their digital lives controlled by an unaccountable billionaire man-child whose major technological achievement was making a website where he and his creepy friends could nonconsensually rate the fuckability of their fellow Harvard undergrads.

(Image: D-Kuru, Minette Lontsie, CC BY-SA 4.0, modified)

Hey look at this (permalink)

• Eclipse Soundscapes Project https://eclipsesoundscapes.org

• Return of the $2 Trillion Secret Trial Against Google https://www.bigtechontrial.com/p/return-of-the-2-trillion-secret-trial

• Ever make a $100,000 mistake? https://www.reddit.com/r/Wellthatsucks/comments/1cgdvf0/ever_make_a_100000_mistake/ (h/t Jason Kelley)

This day in history (permalink)

#15yrsago Merck and Elsevier publish fake peer-reviewed journal https://web.archive.org/web/20090504075453/http://blog.bioethics.net/2009/05/merck-makes-phony-peerreview-journal/

#15yrsago Apple’s censors remove NiN app and Anda’s Game from iPhone store, citing “objectionable content” https://apple.slashdot.org/story/09/05/03/029249/apple-rejects-nine-inch-nails-iphone-app

#10yrsago Political TV advertising in the USA: scofflaw broadcasters hide the dark money of political influence https://sunlightfoundation.com/2014/05/01/how-tv-stations-are-letting-advertisers-play-hide-and-seek/

#10yrsago Telcos gave spies unfettered, deep, warrantless access to Canadians’ digital lives https://www.michaelgeist.ca/2014/05/canadian-mirror-network-data/

#5yrsago Tumblr is for sale…again https://www.theverge.com/2019/5/2/18527177/verizon-seeking-tumblr-sale-rumor-blogging

#5yrsago Elizabeth Warren proposes debt relief for Puerto Rico https://medium.com/@teamwarren/my-plan-to-provide-comprehensive-debt-relief-to-puerto-rico-f8b575a81b06

#5yrsago Trump’s former UN Ambassador Nikki Haley has joined Boeing’s Board of Directors https://thehill.com/policy/transportation/aviation/441705-nikki-haley-joins-boeing-board/

#1yrago Oops! All linkdump! https://pluralistic.net/2023/05/02/wunderkammer/#jubillee

Upcoming appearances (permalink)

• Canadian Centre for Policy Alternatives (Winnipeg), May 2
  https://www.eventbrite.ca/e/cory-doctorow-tickets-798820071337

• Wordfest (Calgary), May 3
  https://wordfest.com/2024/event/wordfest-presents-cory-doctorow-2/

• Massy Arts (Vancouver), May 4
  https://www.eventbrite.ca/e/solo-reading-cory-doctorow-the-bezzle-tickets-876989167207

• Tartu Prima Vista Literary Festival, May 5-11
  https://tartu2024.ee/en/kirjandusfestival/

• Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI, May 14
  https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/

• "Finding the Money" screening (LA), May 15
  https://www.laemmle.com/film/finding-money?date=2024-05-15

• Media Ecology Association keynote (Amherst, NY), Jun 6-9
  https://media-ecology.org/convention

• American Association of Law Libraries keynote (Chicago), Jul 21
  https://www.aallnet.org/conference/agenda/keynote-speaker/

Recent appearances (permalink)

• Come sfuggire al “Merdocene” e costruire un Internet migliore (Torino Biennale Tecnologia)
  https://www.youtube.com/watch?v=Z5NC2EZCYBg

• Show Me The Money Club (The Rideshare Guy)
  https://www.youtube.com/watch?v=ZCETi3XqSds

• NUOVO BARETTO UTOPIA
  https://videoteca.kenobit.it/w/azRmQBCenVwjSRz9WCp8JS

Latest books (permalink)

• The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).

• "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)

• "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).

• "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.

• "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

• "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

• "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

• "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

• "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books (permalink)

• Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

• Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources:

Currently writing:

• A Little Brother short story about DIY insulin PLANNING

• Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

• Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM

• Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Precaratize Bosses https://craphound.com/news/2024/04/28/precaratize-bosses/

This work – excluding any serialized fiction – is licensed under a Creative Commons Attribution 4.0 license. That means you can use it any way you like, including commercially, provided that you attribute it to me, Cory Doctorow, and include a link to pluralistic.net.

https://creativecommons.org/licenses/by/4.0/

Quotations and images are not included in this license; they are included either under a limitation or exception to copyright, or on the basis of a separate license. Please exercise caution.

How to get Pluralistic:

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"When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla

Today's links

• Boeing's deliberately defective fleet of flying sky-wreckage: Nothing good has the acronym 'MRSA.'
• Hey look at this: Delights to delectate.
• This day in history: 2004, 2009, 2014, 2019, 2023
• Upcoming appearances: Where to find me.
• Recent appearances: Where I've been.
• Latest books: You keep readin' em, I'll keep writin' 'em.
• Upcoming books: Like I said, I'll keep writin' 'em.
• Colophon: All the rest.

Boeing's deliberately defective fleet of flying sky-wreckage (permalink)

Boeing's 787 "Dreamliner" is manufactured far from the company's Seattle facility, in a non-union shop in Charleston, South Carolina. At that shop, there is a cage full of defective parts that have been pulled from production because they are not airworthy.

Hundreds of parts from that Material Review Segregation Area (MRSA) were secretly pulled from that cage and installed on aircraft that are currently plying the world's skies. Among them, sections 47/48 of a 787 – the last four rows of the plane, along with its galley and rear toilets. As Moe Tkacik writes in her excellent piece on Boeing's lethally corrupt culture of financialization and whistleblower intimidation, this is a big ass chunk of an airplane, and there's no way it could go missing from the MRSA cage without a lot of people knowing about it:

https://prospect.org/infrastructure/transportation/2024-04-30-whistleblower-laws-protect-lawbreakers/

More: MRSA parts are prominently emblazoned with red marks denoting them as defective and unsafe. For a plane to escape Boeing's production line and find its way to a civilian airport near you with these defective parts installed, many people will have to see and ignore this literal red flag.

The MRSA cage was a special concern of John "Swampy" Barnett, the Boeing whistleblower who is alleged to have killed himself in March. Tkacik's earlier profile of Swampy paints a picture of a fearless, stubborn engineer who refused to go along to get along, refused to allow himself to become inured to Boeing's growing culture of profits over safety:

https://prospect.org/infrastructure/transportation/2024-03-28-suicide-mission-boeing/

Boeing is America's last aviation company and its single largest exporter. After the company was allowed to merge with its rival McDonnell-Douglas in 1997, the combined company came under MDD's notoriously financially oriented management culture. MDD CEO Harry Stonecipher became Boeing's CEO in the early 2000s. Stonecipher was a protege of Jack Welch, the man who destroyed General Electric with cuts to quality and workforce and aggressive union-busting, a classic Mafia-style "bust-out" that devoured the company's seed corn and left it a barren wasteland:

https://qz.com/1776080/how-the-mcdonnell-douglas-boeing-merger-led-to-the-737-max-crisis

Post-merger, Boeing became increasingly infected with MDD's culture. The company chased cheap, less-skilled labor to other countries and to America's great onshore-offshore sacrifice zone, the "right-to-work" American south, where bosses can fire uppity workers who balked at criminal orders, without the hassle of a union grievance.

Stonecipher was succeeded by Jim "Prince Jim" McNerney, ex-3M CEO, another Jack Welch protege (Welch spawned a botnet of sociopath looters who seized control of the country's largest, most successful firms, and drove them into the ground). McNerney had a cute name for the company's senior engineers: "phenomenally talented assholes." He created a program to help his managers force these skilled workers – everyone at Boeing who knew how to build a plane – out of the company.

McNerney's big idea was to get rid of "phenomenally talented assholes" and outsource the Dreamliner's design to Boeing's suppliers, who were utterly dependent on the company and could easily be pushed around (McNerney didn't care that most of these companies lacked engineering departments). This resulted in a $80b cost overrun, and a last-minute scramble to save the 787 by shipping a "cleanup crew" from Seattle to South Carolina, in the hopes that those "phenomenally talented assholes" could save McNerney's ass.

Swampy was part of the cleanup crew. He was terrified by what he saw there. Boeing had convinced the FAA to let the company perform its own inspections, replacing independent government inspectors with Boeing employees. The company would mark its own homework, and it swore that it wouldn't cheat.

Boeing cheated. Swampy dutifully reported the legion of safety violations he witnessed and was banished to babysit the MRSA, an assignment his managers viewed as a punishment that would isolate Swampy from the criminality he refused to stop reporting. Instead, Swampy audited the MRSA, and discovered that at least 420 defective aviation components had gone missing from the cage, presumably to be installed in planes that were behind schedule. Swampy then audited the keys to the MRSA and learned that hundreds of keys were "floating around" the Charleston facility. Virtually anyone could liberate a defective part and install it into an airplane without any paper trail.

Swampy's bosses had a plan for dealing with this. They ordered Swampy to "pencil whip" the investigations of 420 missing defective components and close the cases without actually figuring out what happened to them. Swampy refused.

Instead, Swampy took his concerns to a departmental meeting where 12 managers were present and announced that "if we can’t find them, any that we can’t find, we need to report it to the FAA." The only response came from a supervisor, who said, "We’re not going to report anything to the FAA."

The thing is, Swampy wasn't just protecting the lives of the passengers in those defective aircraft – he was also protecting Boeing employees. Under Sec 38 of the US Criminal Code, it's a 15-year felony to make any "materially false writing, entry, certification, document, record, data plate, label, or electronic communication concerning any aircraft or space vehicle part."

(When Swampy told a meeting that he took this seriously because "the paperwork is just as important as the aircraft" the room erupted in laughter.)

Swampy sent his own inspectors to the factory floor, and they discovered "dozens of red-painted defective parts installed on planes."

Swampy blew the whistle. How did the 787 – and the rest of Boeing's defective flying turkeys – escape the hangar and find their way into commercial airlines' fleets? Tkacik blames a 2000 whistleblower law called AIR21 that:

creates such byzantine procedures, locates adjudication power in such an outgunned federal agency, and gives whistleblowers such a narrow chance of success that it effectively immunizes airplane manufacturers, of which there is one in the United States, from suffering any legal repercussions from the testimony of their own workers.

By his own estimation, Swampy was ordered to commit two felonies per week for six years. Tkacik explains that this kind of operation relies on a culture of ignorance – managers must not document their orders, and workers must not be made aware of the law. Whistleblowers like Swampy, who spoke the unspeakable, were sidelined (an assessment by one of Swampy's managers called him "one of the best" and finished that "leadership would give hugs and high fives all around at his departure").

Multiple whistleblowers were singled out for retaliation and forced departure. William Hobek, a quality manager who refused to "pencil whip" the missing, massive 47-48 assembly that had wandered away from the MRSA cage, was given a "weak" performance review and fired despite an HR manager admitting that it was bogus.

Another quality manager, Cynthia Kitchens, filed an ethics complaint against manager Elton Wright who responded to her persistent reporting of defects on the line by shoving her against a wall and shouting that Boeing was "a good ol’ boys’ club and you need to get on board." Kitchens was fired in 2016. She had cancer at the time.

John Woods, yet another quality engineer, was fired after he refused to sign off on a corner-cutting process to repair a fuselage – the FAA later backed up his judgment.

Then there's Sam Salehpour, the 787 quality engineer whose tearful Congressional testimony described more corner-cutting on fuselage repairs:

https://www.youtube.com/watch?v=PP0xhIe1LFE

Salehpour's boss followed the Boeing playbook to the letter: Salehpour was constantly harangued and bullied, and he was isolated from colleagues who might concur with his assessment. When Salehpour announced that he would give Congressional testimony, his car was sabotaged under mysterious circumstances.

It's a playbook. Salehpour's experience isn't unusual at Boeing. Two other engineers, working on the 787 Organization Designation Authorization, held up production by insisting that the company fix the planes' onboard navigation computers. Their boss gave them a terrible performance review, admitting that top management was furious at the delays and had ordered him to punish the engineers. The engineers' union grievance failed, with Boeing concluding that this conduct – which they admitted to – didn't rise to the level of retaliation.

As Tkacik points out, these engineers and managers that Boeing targeted for intimidation and retaliation are the very same staff who are supposed to be performing inspections of behalf of the FAA. In other words, Boeing has spent years attacking its own regulator, with total impunity.

But it's not just the FAA who've failed to take action – it's also the DOJ, who have consistently declined to bring prosecutions in most cases, and who settled the rare case they did bring with "deferred prosecution agreements." This pattern was true under Trump's DOJ and continued under Biden's tenure. Biden's prosecutors have been so lackluster that a federal judge "publicly rebuked the DOJ for failing to take seriously the reputational damage its conduct throughout the Boeing case was inflicting on the agency."

Meanwhile, there's the AIR21 rule, a "whistleblower" rule that actually protects Boeing from whistleblowers. Under AIR21, an aviation whistleblower who is retaliated against by their employer must first try to resolve their problem internally. If that fails, the whistleblower has only one course of action: file an OSHA complaint within 90 days (if HR takes more than 90 days to resolve your internal complaint, you no have no further recourse). If you manage to raise a complaint with OSHA, it is heard by a secret tribunal that has no subpoena power and routinely takes five years to rule on cases, and rules against whistleblowers 97% of the time.

Boeing whistleblowers who missed the 90-day cutoff have filled the South Carolina courts with last-ditch attempts to hold the company to account. When they lose these cases – as is routine, given Boeing's enormous legal muscle and AIR21's legal handcuffs – they are often ordered to pay Boeing's legal costs.

Tkacik cites Swampy's lawyer, Rob Turkewitz, who says Swampy was the only one of Boeing's whistleblowers who was "savvy, meticulous, and fast-moving enough to bring an AIR 21 case capable of jumping through all the hoops" to file an AIR21 case, which then took seven years. Turkewitz calls Boeing South Carolina "a criminal enterprise."

That's a conclusion that's hard to argue with. Take Boeing's excuse for not producing the documentation of its slapdash reinstallation of the Alaska Air door plug that fell off its plane in flight: the company says it's not criminally liable for failing to provide the paperwork, because it never documented the repair. Not documenting the repair is also a crime.

You might have heard that there's some accountability coming to the Boeing boardroom, with the ouster of CEO David Calhoun. Calhoun's likely successor is Patrick Shanahan, whom Tkacik describes as "the architect of the ethos that governed the 787 program" and whom her source called "a classic schoolyard bully."

If Shanahan's name rings a bell, it might be because he was almost Trump's Secretary of Defense, but that was derailed by the news that he had "emphatically defended" his 17 year old son after the boy nearly beat his mother to death with a baseball bat. Shanahan is presently CEO of Spirit Aerospace, who made the door-plug that fell out of the Alaska Airlines 737 Max.

Boeing is a company where senior managers only fail up and where whistleblowers are terrorized in and out of the workplace. One of Tkacik's sources noticed his car shimmying. The source, an ex-787 worker who'd been fired after raising safety complaints, had tried to bring an AIR21 complaint, but withdrew it out of fear of being bankrupted if he was ordered to pay Boeing's legal costs. When the whistleblower pulled over, he discovered that two of the lug-nuts had been removed from one of his wheels.

The whistleblower texted Tkcacik to say (not for the first time): "If anything happens, I'm not suicidal."

Boeing is a primary aerospace contractor to the US government. It's clear that its management – and investors – consider it too big to jail. It's also clear that they know it's too big to fail – after all, the company did a $43b stock buyback, then got billions in a publicly funded buyback.

Boeing is, effectively, a government agency that is run for the benefit of its investors. It performs its own safety inspections. It investigates its own criminal violations of safety rules. It loots its own coffers and then refills them at public expense.

Meanwhile, the company has filled our skies with at least 420 airplanes with defective, red-painted parts that were locked up in the MRSA cage, then snuck out and fitted to an airplane that you or someone you love could fly on the next time you take your family on vacation or fly somewhere for work.

(Image: Tom Axford 1, CC BY-SA 4.0; Clemens Vasters, CC BY 2.0; modified)

Hey look at this (permalink)

• When writers get stuck http://dreamcafe.com/2024/04/30/when-writers-get-stuck/

• Machines and tools https://crookedtimber.org/2024/05/01/52657/

• Fallout Cyberdeck https://hackaday.io/project/195667-fallout-cyberdeck (h/t JWZ)

This day in history (permalink)

#20yrsago MIT Tech Review makes a fool out of Jack Valenti https://web.archive.org/web/20040529210502/www-tech.mit.edu/V124/N20/ValentiIntervie.20f.html

#15yrsago Shatnerquake: bizarro novel about every Shatner character sucked into reality to hunt down William Shatner https://www.toplessrobot.com/2009/04/william_shatner_william_shatner_william_shatner.php

#15yrsago US Trade Rep lies about Canadian piracy https://web.archive.org/web/20090503075121/http://www.michaelgeist.ca/content/view/3912/125/

#15yrsago Why neutrality is more important than connection speeds https://isen.com/blog/2009/04/broadband-without-internet-ain-worth.html

#10yrsago Every 27 seconds, Canadian telcos hand over subscriber data to cops (mostly without a warrant) https://www.michaelgeist.ca/2014/04/telco-disclosures/

#10yrsago Smooth sales-patter from Union Square’s Gentleman Peeler https://www.youtube.com/watch?v=HCUct4NlxE0

#5yrsago Serpent profiteers: how a summer camp snakebite turned into a $142,938 medical bill https://www.npr.org/sections/health-shots/2019/04/29/717467217/summer-bummer-a-young-campers-142-938-snakebite

#5yrsago The platforms suck at content moderation and demanding they do more won’t make them better at it — but there ARE concrete ways to improve moderation https://www.eff.org/deeplinks/2019/04/content-moderation-broken-let-us-count-ways

#5yrsago Big Tech’s addiction to illegal, overreaching NDAs protects wage discrimination, sexual harassment, and other evils by “terrorizing” employees https://fortune.com/2019/04/29/silicon-valley-nda/

#5yrsago Chase’s stupid poverty-shaming “inspirational” tweet, and Twitter users’ magnificent responses thereto https://mashable.com/article/chase-bank-tweet-backlash

#5yrsago Duke University acquires the archives of Charles N Brown, founder of Locus Magazine https://blogs.library.duke.edu/rubenstein/2019/01/11/locus-archives-documents-the-history-of-sci-fi/

#5yrsago Securepairs.org will send debullshitifying security researchers to Right to Repair hearings to fight industry FUD https://www.wired.com/story/right-to-repair-security-experts-california/

#5yrsago Most US eighth graders have taken apart a gadget to fix it or see how it works https://www.nationsreportcard.gov/tel/student-questionnaires/

#1yrago Weak Institutions https://pluralistic.net/2023/04/30/weak-institutions/

Upcoming appearances (permalink)

• Canadian Centre for Policy Alternatives (Winnipeg), May 2
  https://www.eventbrite.ca/e/cory-doctorow-tickets-798820071337

• Wordfest (Calgary), May 3
  https://wordfest.com/2024/event/wordfest-presents-cory-doctorow-2/

• Massy Arts (Vancouver), May 4
  https://www.eventbrite.ca/e/solo-reading-cory-doctorow-the-bezzle-tickets-876989167207

• Tartu Prima Vista Literary Festival, May 5-11
  https://tartu2024.ee/en/kirjandusfestival/

• Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI, May 14
  https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/

• "Finding the Money" screening (LA), May 15
  https://www.laemmle.com/film/finding-money?date=2024-05-15

• Media Ecology Association keynote (Amherst, NY), Jun 6-9
  https://media-ecology.org/convention

• American Association of Law Libraries keynote (Chicago), Jul 21
  https://www.aallnet.org/conference/agenda/keynote-speaker/

Recent appearances (permalink)

• Come sfuggire al “Merdocene” e costruire un Internet migliore (Torino Biennale Tecnologia)
  https://www.youtube.com/watch?v=Z5NC2EZCYBg

• Show Me The Money Club (The Rideshare Guy)
  https://www.youtube.com/watch?v=ZCETi3XqSds

• NUOVO BARETTO UTOPIA
  https://videoteca.kenobit.it/w/azRmQBCenVwjSRz9WCp8JS

Latest books (permalink)

• The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).

• "The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)

• "The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).

• "Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.

• "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

• "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

• "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

• "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

• "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books (permalink)

• Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

• Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources:

Currently writing:

• A Little Brother short story about DIY insulin PLANNING

• Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

• Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM

• Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Precaratize Bosses https://craphound.com/news/2024/04/28/precaratize-bosses/

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"When life gives you SARS, you make sarsaparilla" -Joey "Accordion Guy" DeVilla